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Canadian Lutheran World Relief provides Canadians with opportunities to serve in the field of international development and relief. Thank you for your interest in working with us —here are our available positions:

Refugee Resettlement Assistant Manager

Job Title: Refugee Resettlement Assistant Manager  
FTE: Full-Time (35 hours/week)
Vacancies: Maternity Leave Coverage (14 Months with the possibility of extension) 
Location: Waterloo, ON and area
Reports to: Refugee Resettlement Manager 
Closing Date: January 31, 2021 

We are hiring! Join a team that works towards creating a world where people live in justice, peace, and dignity. Canadian Lutheran World Relief (CLWR) is a charitable not-for-profit organization that challenges the causes and responds to the consequences of human suffering and poverty. 

CLWR supports hiring practices and a staff composition that benefits from a diverse staff team, where “diverse” means (but is not limited to) differences in ethnicity, gender, sexual orientation, physical abilities, religious beliefs, and/or political beliefs. Working for CLWR will provide you with a competitive salary, a supportive work environment, and excellent learning opportunities.

This role requires a highly ethical individual who will ensure compliance with the agency’s policies and strategic plan. It is expected that all employees are in agreement with CLWR’s Mission Statement, Code of Conduct, and can work with its mandate within a faith-based environment. CLWR follows strict PSEA policies with a zero-tolerance policy for any exploitation and abuse. 


Under the direction of the Refugee Resettlement Manager, the Refugee Resettlement Assistant Manager oversees the CLWR Sponsorship Agreement with Immigration, Refugees and Citizenship Canada (IRCC) and coordinates and manages sponsorships for refugees. This position will coordinate and manage private refugee sponsorship cases for sponsors in Ontario and the Atlantic Provinces.

The ability to work in highly complex environments and successfully manage valued relationships with refugees, donors, government agencies, partners, other stakeholders and other CLWR colleagues is essential. National and international travel may be a requirement of this position.

It is expected that this role commits to align with all elements of CLWR’s Strategic Compass. 


Minimum knowledge (formal education/general knowledge) required: 

  • Degree or equivalent in relevant field
  • Sound knowledge of current refugee resettlement theory, policy and practice
  • Analysis and research skills 

Minimum experience required: 

  • Experience in reviewing and assessing refugee applications, completing sponsorship documents, performing follow-ups with stakeholders, preparing for arrivals, monitoring post-arrivals, and working with refugees and newcomers
  • Working knowledge of Immigration, Refugees and Citizenship Canada (IRCC) and its current refugee programs and policies
  • Understanding of local and international NGO partners and donors 
  • Experience working with donors, churches, community groups, and other volunteer groups
  • Working knowledge of Government Affairs Canada would be considered an asset 

Technical skills required: 

  • Excellent written and verbal communications skills in English
  • Ability to review, analyze and synthesize information to regularly produce high-quality project documents and reports
  • Good initiative and organizational competencies
  • Above-average computer skills, including data analysis, project management software, and Microsoft Office Suite (experience with Microsoft Access would be considered an asset) 
  • Basic knowledge of computer hardware set-up, and troubleshooting hardware and software issues
  • Fluency in French and/or other languages would be considered an asset 

Other skills or requirements: 

  • Leadership skills with the ability to supervise and assist in managing staff and office
  • Experience in working with budgets and forecasts
  • Ability to work independently and as part of a team
  • Ability to coordinate and facilitate meetings and workshops
  • Ability to speak with confidence, from knowledge base, effectively communicating technical information
  • Ability to multi-task and to establish priorities in a time-sensitive environment, meeting deadlines with strong attention to detail
  • Take initiative and make appropriate decisions and problem-solve
  • Proven experience meeting deadlines that require attention to detail, compliance with policies and regulations and accuracy
  • Aptness to handle sensitive and difficult situations when they arise
  • Excellent presentation and interpersonal skills with the ability to communicate with a diverse community of stakeholders across multiple platforms (written & verbal)
  • Ongoing relevant education and professional development considered an asset 

Working Conditions: 

  • Must be eligible to work in Canada and live in Waterloo, ON, or surroundings 
  • May be required to work from home during COVID-19 restrictions 
  • Fast-paced environment with tight deadlines
  • Potential travel nationally on a limited basis, restrictions permitting 
  • Ability to work occasional evenings or weekends as required by special events/circumstances
  • Manual dexterity required to use desktop or laptop computer

Qualified applicants should email a cover letter outlining how you meet the above criteria, your resume and salary expectations to The closing date is January 31, 2021.

Please quote ‘Refugee Resettlement Assistant Manager’ in your subject line. We thank all who apply but will only be contacting those who are moving forward in the application process. 

Download the full job profile here
Refugee Resettlement Assistant Manager